Customer Support & Success Champion

The Circularo Support & Delivery team is currently looking for a new colleague who can help our customers solve their issues, educate them about our product, and keep them satisfied.

If you are quick to understand a technical issue, can explain it in a way anyone could understand, plus have amazing communication skills and a customer-centric approach, we would love to hear from you!

Most of our Support team is located in Olomouc, Czech Republic, where you would be able to see your coworkers. If you prefer to work from home or from another city though, it’s completely fine with us.

In this role, you will...

• Provide technical support to end users and distributors
• Help our customers solve their issues
• Give guidance to our customers and constantly educate them about our product
• Take part in building a common knowledge base based on issues at hand
• Improve processes behind customer and partner support
• Understand and analyze key use cases for customers
• Collaborate with developers and other coworkers
• Communicate with clients and partners on a regular basis

About you

• Great communication skills and customer-centric approach
• Team player
• Comfortable when talking to people you don’t know
• Your native language is Czech but you have no issues with speaking and writing in English - if you want a long-term career with us, it’s a must
• Flexible, reliable, responsible

Plus skills

• Knowledge of ticketing systems
• Knowledge of Javascript, JSON, Linux/GNU Tools (grep, ssh, etc.), Docker, Elasticsearch, HTML/CSS
• Experience in a similar role, familiarity with customer support processes

What do we offer

• Stable job and career advancement in a dynamic, international Scaleup
• The opportunity to help develop an amazing platform
• Flexible hours and home office
• 25 days PTO and 3 sick days
• Benefits such as vacation bonus, contribution for transport expenses, food, etc.
• Any and all equipment you need to do your job comfortably
• Personal approach and laid-back atmosphere. No corporate BS :)
• Competitive salary based on your skills and experience

Interested in this opportunity?

We are looking forward to hear from you! Send us your CV and a few words about yourself at careers@circularo.com and let’s start something great.