Product & Integration Support Specialist

About the Role

Key Responsibilities

Product & Customer Support

• Provide timely and professional support to customers via email, chat, and phone.
• Handle product-related questions, technical issues, and incidents end-to-end, taking full ownership until resolution.
• Collaborate with development and product teams to escalate and resolve complex technical issues.
• Maintain accurate records of customer interactions and resolutions in the ticketing system (Freshdesk).
• Build strong, long-term relationships with customers and actively work with customer feedback.

Technical Troubleshooting & Product Knowledge

• Analyze and troubleshoot customer-reported issues, identify root causes, and propose effective solutions.
• Provide clear, step-by-step guidance to both technical and non-technical users.
• Stay up to date with product updates, new features, and changes.
• Contribute to the creation and maintenance of knowledge base articles, FAQs, and internal documentation.

Integration Support (API & Partners)

• Manage the full integration lifecycle from initial analysis to final roll-out.
• Clarify integration goals and requirements and propose the most suitable integration approach.
• Provide technical guidance and support to customers and partners using the Circularo REST API.
• Plan and track integration timelines, milestones, and dependencies across internal and external teams.
• Identify risks, blockers, and issues, and escalate them to the appropriate stakeholders.
• Notify customers and partners about API changes and breaking changes.

Documentation, Training & Internal Collaboration

• Prepare technical and user-facing integration documentation, including guidelines, best practices, and sample code.
• Maintain and continuously improve integration documentation and developer-facing materials.
• Prepare integration demos for the sales team (live demos, presentations, recorded videos).
• Train and educate internal teams, customers, and partners on product features and integrations.
• Assist with testing new product features, enhancements, and bug fixes, and provide structured feedback to the development team.

Qualifications

Required Qualifications

• Education in IT or a technical field (minimum 2 years of study or equivalent practical experience).
• 1–2+ years of experience in technical support, customer success, integrations, or a similar role.
• Basic to advanced understanding of APIs (REST, JSON, authentication concepts).
• Strong analytical and problem-solving skills.
• Excellent communication skills with the ability to explain technical topics to different audiences.
• Ability to work independently, take ownership, and manage multiple priorities.
• Professional working proficiency in English.

Nice to have

• Experience with third-party system integrations.
• Familiarity with ticketing, documentation, or project management tools.
• Experience working with a SaaS product.

What We Offer

• Full-time position in a growing technology company.
• Hybrid working model (combination of office and remote work).
• Opportunity to work on technically interesting integrations with international customers and partners.
• Room for professional growth, learning, and expanding your technical skill set.
• Friendly, collaborative environment where your work has a real impact on the product and customer experience.

Interested in this opportunity?

We are looking forward to hearing from you! Send us your CV and some examples of your previous work at careers@circularo.com and let’s start something great together!