With the Request Management Solution powered by CIRCULARO™ you can effectively manage all kinds of internal or external requests and customer feedback. Define your request capturing forms and related workflow processes easily. Capture, process and track requests based on real business needs and defined priorities. Get immediate insight to what is going on and if your business goals and SLAs are met.
Fast Request Resolution
Multi-channel capture and auto-routing of any requests leading to faster resolution.
Deliver consistent and timely communication at request status to all stakeholders via standardized templates.
Transparency and Compliance
Continuous monitoring of request status ensures complete case visibility and better compliance.
Reaching out to customers to address their needs gives organizations the opportunity to connect with customers, reinforce brand image and improve services. The same holds true for employee and partner requests that need to be managed effectively.
Organizations can enable the registration of any requests via web portal, email, social platforms, etc. Request cases need to be tracked, monitored, resolved & closed within within a given time frame.
The CIRCULARO™ Request Management Solution provides a single unified Request Management framework that can help in the capturing, recording, tracking, escalation and resolution of requests within or outside the organization. It helps in facilitating collaboration between departments while providing a single view for individual cases enabling efficient decision making and prompt action.
The solution addresses the need for efficiently handling standard and abnormal requests where he resolution may not always be as per the set rules. The system is agile, allowing users to make intelligent decisions based on the understanding of a situation. Users get contextual information and insight on relevant requests at the right time, helping them to fast track the resolution process.
Key Features and Benefits of Request Management Solution
Flexible and agile solution
Request Management solution is built on top of CIRCULARO™ Platform
Request Management forms, data-management and workflows are flexible and extensible
Smart search and collaborations features improve overall productivity
Manage content and data seamlessly
Web and mobile capture with flexible forms and request templates
Unified request management interface for easy access to data and documents
Highly secure access control mechanism
Get immediate insight for better decisions
Access to contextual information during the decision making process
Leverage flexible online dashboards to evaluate the right decisions
Detect data or process related abnormalities
Get real time reports on demand and understand different request patterns
Ensure better compliance
Routing of requests based on the nature of original need
Enforce regulatory and organizational compliance
Capture audit trails & logs
Empower knowledge workers with contextual information making them more responsive and productive.