eCorrespondence is any form of digital or digitized formal request, business document such as letter, contract, memo, announcement, policy, certificate, proposal, etc. or business email that is exchanged by two or more parties in the process of conducting business activities to deliver certain business outcomes.
eCorrespondence can take place between organizations, within organizations or between the customers and the organization.
eCorrespondence Management Solution provides all the important capabilities to effectively manage incoming and ongoing business correspondence including all the related business and document management activities.
From functional point of view eCorrespondence Management System are leveraging many of the standard Enterprise Content Management (ECM) and Document Management (DM) features but focusing more on composition, sharing & collaboration, approval management and mobility. That’s why many of the conventional eCorrespondence Management Solutions have been built on top of existing ECM systems.
CIRCULARO™ is the first truly independent, open and extensible eCorrespondence Management Platform (eCMP) that was designed from the ground up to provide holistic eCorrespondence experience in familiar e-Mail app like fashion yet with all the enterprise grade features that the users would expect from conventional ECM or DMS solutions customized to meet the needs of eCorrrespondence management.
Customer focused eCorrespondence helps you to maximize the value of customer interactions and to minimize costs and risks of client’s facing processes. Delivering the speed, consistency and improving the bottom line productivity and overall customer satisfaction.